Frequently Asked Questions

Ordering

1. How do I place an order?

To place an order, browse our product selection and choose the item(s) you wish to purchase. Add them to your cart and proceed to checkout. Provide your billing and shipping information, along with payment details. Once your order is complete, you’ll receive an order confirmation email.

2. Can I modify my order?

If you need to change or modify your order, please contact us as soon as possible at supportteam@guxumo.com. We will make every effort to accommodate your request. However, please note that orders are processed quickly, so we cannot guarantee that changes can be made.

Shipping

1. How long does shipping take?

Our typical processing time is 0-3 business days. Within the USA, shipping usually takes approximately 5-7 business days. International orders generally arrive within 8-15 business days.

2. What are the shipping fees?

For orders within the USA, we do not charge any shipping fees. International orders have a shipping fee of $14.99.

3. Can I track my order?

Yes, you can track your order by logging into your account and accessing your order history. Additionally, we will provide you with a tracking number via email once your order has been shipped.

Return & Refund

1. What is your return policy?

We accept returns within 30 days of receipt. The item must be in its original condition and packaging. To initiate a return, please contact us at supportteam@guxumo.com.

2. What if my item is damaged or defective?

If you receive a damaged or defective item, please contact us at supportteam@guxumo.com immediately. We will work with you to resolve the issue, either by replacing the item or providing a refund.

Cancellation

1. Can I cancel my order?

Yes, you can cancel your order as long as it hasn’t been shipped yet. To cancel an order, please contact us at supportteam@guxumo.com as soon as possible.

PAYMENT

2. What forms of payment do you accept?

We accept Visa, MasterCard, American Express, JCB, Diner Club, Discover Card credit cards as forms of payment.

We hope that this FAQ has addressed your questions regarding ordering, shipping, returns & refunds, cancellations, and payment. If you have any additional inquiries, please don’t hesitate to contact us at supportteam@guxumo.com.

Please note that the information provided here is subject to change. For the most up-to-date details, refer to our website or contact our customer service.